Short answers, kept in one place. Anything not here reaches us at support@nafsshop.com — we answer within 24 hours.
Sizing & fit
How does Collection I fit?
Oversized, by design. If you prefer a regular fit, size down one.
Why do measurements vary slightly?
Every piece is cut and finished by hand, so allow roughly ±2 cm. Full measurements are on the Size Guide.
What sizes do you carry?
S, M and L across Collection I.
The pieces
Why doesn't my piece look identical to the photo?
Prints are matched by hand and embroidery varies from piece to piece. That variation is the point, not a defect.
Where is it made?
Hand-finished in Pakistan and checked by hand before it ships.
How do I care for it?
Cold wash inside out, shade dry, never tumble. Full instructions on the Care Guide.
Shipping
How long does delivery take?
United States: ships within 2 business days, arrives in 5–8. Worldwide: 8–15 business days depending on destination.
Is shipping free?
Free on US orders over $70. We ship everywhere else worldwide.
Will I pay customs or duties?
On international orders, duties where applicable are charged by your local customs authority at delivery.
Do I get tracking?
Yes — emailed the moment your piece leaves our hands.
Payment
How can I pay?
All major cards and the express wallets shown at checkout. Prices are in USD; your bank converts at its own rate.
Do you offer cash on delivery?
No. Orders are paid at checkout.
Returns & exchanges
What is the return window?
14 days from delivery to request a return or exchange.
What condition must the piece be in?
Unworn, unwashed, in original packaging with tags attached.
How do I start one?
Email support@nafsshop.com with your order number. We reply within 24 hours with instructions.
Do exchanges cost anything?
Size exchanges (S / M / L) ship free, one time per order.
When is my refund issued?
To the original payment method, within 5–10 business days of the piece reaching our atelier.
Orders
Can I change or cancel my order?
Email us as soon as you can. If it hasn't shipped, we'll amend it.
My order hasn't arrived.
Email support@nafsshop.com and we will chase it down.
Reach us
Email: support@nafsshop.com
Instagram: @wear_nafs
Every message answered within 24 hours.